After receiving your contact information online, the first step is to investigate if you qualify for a refund by examining the protection agreements you purchased. There is no cost for us to determine this for you.
After we have determined a refund is due, we will send you a personalized cancellation letter to sign electronically stating your wishes to cancel. We may also ask for a few things to expedite your refund such as…
- a lien satisfied letter from the lender showing the car is paid off (if applicable),
- a odometer form you may of received from the dealership assuming you traded or sold your car.
Once we gather all the necessary paperwork for your refund , we will submit it to all the proper departments for processing.
We stay in close contact with all the necessary departments so that the entire process is expedited. Once the cancellation is confirmed, we notify you when to expect the refund and invoice you separately for the 30% service fee.